Frequently Asked Questions

Q. What is insert molding?

A. Insert molding is the process of molding plastic around preformed metal or plastic inserts. Insert molding keycaps is a two stage process. In the first stage, the legend or graphic is molded in plastic. This plastic insert, referred to as the first shot, is then placed into a second mold. Plastic is then injected around the first shot forming the keycap shape but leaving the legend exposed. The second shot process also forms the keycap's mounting detail.

Q. Is there a minimum order quantity?

A. No, but we do have a minimum order value of $100. This can be flexible depending on your requirement.

Q. What type of artwork files do you accept?

A. Files that can be accepted are Adobe Illustrator; AutoCAD; DXF; PDF; and SLD.

Q. How are keyboard rows assigned for each family?

A. The chart below shows the row identification for each of our standard keycap families. Row definition is most important when ordering sculptured keycap families.

Q. What Keycap colors are available?

A. We have over 250 active colors to choose from and the resources to color match nearly any custom color.

Q. Do you have a tool that will help me remove keycaps from my keyboard?

A. Yes. We manufacture keycap pullers like the one pictured below. Please call for price and availability.

Q. Do you make relegendable keys?

A. Yes. Relegendable keycaps are a two piece keycap consisting of a clear removable overcap and a base (see image below). This is a low cost option for user defined legends or graphics, and is available in SA, DSA, DCS and LP families.

Q. What do you mean by "legend location"?

A. Legend location identifies the exact placement of a legend on the touch surface of a keycap. It is defined as the distance in inches above or below or left or right of the horizontal and vertical center line of the touch area of a keycap. In the graphic below, the "Tab" legend is located .075" up from center and .180" left of center.

Q. Can we combine keys to maximize volume pricing?

A. Most of the time keys of the same family, size and row can be combined to maximize volume discounts. Please contact Customer Service to review your specific requirement.

Q. Do you keep keys in stock?

A. Yes, we stock a variety of blank (no legends) keys. However, because of the thousands of options in legend descriptions, color combinations and keycap sizes, it is not practical to stock keys with legends.